Wipe the previously cleaned areas dry with a dry, lint-free cloth. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides, away from the nozzles. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge between the nozzles and the contacts.įigure : Cleaning the edge of the printhead Use as many fresh, lightly dampened, lint-free cloths as necessary.įigure : Cleaning the electrical contacts Use a fresh, lightly dampened, lint-free cloth to wipe the electrical contact area from the bottom to the top until no new ink shows on the cloth. Touch the electrical contact areas only with the cleaning materials. Plastic ramp on the side of the ink nozzlesĭo not touch the nozzles or the electrical contacts with your fingers. Review the three areas of the printhead that need to be cleaned.įigure : Example of the three areas to clean on the printhead Lift up to remove the printhead from the ink carriage. Lift the latch handle on the ink carriage until it stops.įigure : Lifting the ink carriage latch handle Doing so can result in damage to both the printer and the ink cartridges. CAUTION:ĭo not leave the ink cartridges outside the printer longer than 30 minutes. Place the ink cartridges on a clean piece of paper with the ink opening pointing up. To remove the ink cartridge, press the tab on the front of the ink cartridge to release it, and then remove it.įigure : Example of removing an ink cartridge from the printhead Printhead contacts contain sensitive electronic components that can be damaged easily.ĭo not use tap water because it might contain contaminants that can damage the printhead. CAUTION:Ĭlean the printhead contacts only after running the printhead cleaning utility from your computer. If the printhead cleaning tool did not resolve the problem, the printhead might be installed incorrectly, or there might be ink or debris on the printhead electrical contacts. Update the firmware for the printer using this link. Wait until the warm-up period finishes and your printer is idle and silent before you proceed. The printer lights might flash, and the carriage might move. The printer might go through a warm-up period. (8) Turn on the printer, if it does not automatically turn on. (7) Reconnect the power cord to the rear of the printer. NOTE: HP recommends connecting the printer power cord directly to the wall outlet. (6) Plug the power cord back into the wall outlet. (4) Unplug the power cord from the wall outlet. (3) With the printer turned on, disconnect the power cord from the rear of the printer. (2) Wait until the printer is idle and silent before you continue. (1) Turn the printer on, if it is not already on. To provide you with an accurate solution, I'll need a few more details: This is a great place to get support, find answers and tips to your technical queries. Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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